Hey Guys

I see you are doing great job and heard about your customer support to be friendly, But I see live chat is not available 24/7 why is that????

Any How and When often do you reply to support tickets? Shall I wait 2 or more days?

Dear Misho,

Thanks a lot for your nice words.

Regarding Customer Support Ticketing System, we usually reply within 1 minute and maximum by 2 hours during high workload.

Ticketing System is more effective than live chat because we can quickly identify and confirm the client identity, then resolve the issue instantly. However, regarding the availability of Live Chat it is due to work load and limited operators. We are doing our best to make 24/7 availability as soon as possible by increasing Live Chat Operators.

Increasing Live Chat Operators Requires hiring then training them in the near future, accordingly we appreciate your patience regarding this matter. But we promise that all your support ticket shall be responded on a timely manner.

Best Wishes,
ARMINDS Team